We keep cancellation rules simple and fair to both customers and helpers. Helpers reserve their time for you, so late changes are partly compensated to them.
1. If you cancel
| When you cancel | Charge |
|---|---|
| Before a helper is assigned, or more than 3 hours before the start time | Free — full refund |
| Within 3 hours of the start time | ₹100 late-cancellation fee (70% of it goes to the helper) |
| After the helper has arrived | Charge for 1 hour |
2. If you are not available
If the helper arrives and cannot reach you or enter the home within 15 minutes, after our attempts to contact you, the booking is marked as a customer no-show and a charge for 1 hour applies.
3. If the helper cancels or does not arrive
We will first try to send another helper. If we cannot, or if you no longer want the booking, you receive a full refund.
4. If we cannot find a helper
If no helper is available for your booking, you receive a full refund. You will never be charged for a booking we could not fulfil.
5. Finishing early and extra time
- If the work finishes before the booked duration, the booked duration is charged.
- Extra time is charged only when you approved it.
6. Quality complaints
If the work was not done as agreed, tell us within 48 hours. We review the booking records and speak to both sides. Where time was paid for but not worked, we refund that portion. Other remedies (such as a goodwill credit) are at our discretion.
7. If the helper leaves for safety reasons
A helper may leave if they feel unsafe. Charges then apply only for the time worked (minimum 1 hour).
8. How refunds are paid
Approved refunds are made to the original payment method and are usually credited within 5–7 business days, depending on your bank or payment provider. We do not refund in cash.
- Where the rules above are clear (a cancellation, no helper found, a visit that ended early, or a final bill lower than what you paid), the refund is started automatically — you do not need to ask.
- For complaints, our team reviews the booking records and decides the amount; larger refunds are approved by a senior member of the team.
- You can follow every refund on your booking in the app: when it is on its way, and once sent, the bank reference you can quote to your bank if it has not arrived.
- If a helper cancels or does not arrive, besides any refund we send you a personal discount code for your next booking, as an apology.
9. How to request a refund or cancel
Cancel from your booking page, or contact us on WhatsApp or phone (+916352324208) or by email ([email protected]). Support hours: 7 AM – 9 PM, every day.